Step 1 of 4
What are you noticing with your brakes?
Select all that apply — we'll prioritize the most urgent issue.
🔊
Squealing or squeakingA high-pitched noise when you press the brakes
Moderate
⚙️
Grinding or metal-on-metal soundA harsh scraping or crunching noise when braking
Urgent
🦶
Soft or spongy brake pedalThe pedal goes too far down or feels mushy
Urgent
↪️
Car pulls to one side when brakingThe vehicle drifts left or right during stops
Moderate
📳
Vibration or pulsatingShaking in the pedal or steering wheel when braking
Moderate
⚠️
Brake warning light is onA red or yellow brake indicator on the dashboard
Urgent
🛡️
No symptoms — just due for a checkupBrakes seem fine but it's been a while since inspection
Routine
Step 2 of 4
When does the problem happen?
This helps us narrow down the cause.
🌅
Only when I first start driving (goes away)Morning rust or surface dust on the rotors
🔁
Every time I use the brakesConsistent problem whenever braking
🚨
Only when braking hard or fastHappens during emergency stops or quick braking
🔴
Constantly — even without brakingNoise or feeling is present all the time while driving
❓
Not sure / No symptomsJust getting a routine inspection
Step 3 of 4
How long has this been going on?
Even a recent issue can signal serious wear.
🆕
Just started — within the last few daysNew symptom I've recently noticed
📅
A few weeksStarted a few weeks back and hasn't gone away
⏳
A month or moreIt's been going on for a while now
🤷
Not sure / No issues to reportJust here for a preventive checkup
Step 4 of 4
When were your brakes last inspected or serviced?
Brake pads typically need replacing every 25,000–70,000 miles.
✅
Within the last 6 monthsRecently serviced or inspected
📆
1–2 years agoHad service done a while back
⚠️
More than 2 years agoIt's been quite a while
❓
Never / I don't knowNo record or memory of brake service
